Feedback and complaints

I have feedback and/or ideas on how you can improve the service.

Qred Bank is always striving to improve our services and products, which is why we greatly appreciate feedback from our customers. Would you like to share with us how you experience our service? Then please contact us via email support@qred.be or phone number 02 588 09 83. Your feedback will then be evaluated and used by the relevant team responsible for the service and/or product in question.

I am dissatisfied – How can I make a complaint?

Are you not satisfied with our services and/or products? If so, please contact our Qred Bank customer service team in the first instance. Our team will be happy to think with you about a possible solution and help to resolve misunderstandings. We strive to handle all complaints quickly, effectively and to your full satisfaction. Your feedback, both positive and negative, is also used to improve our services and products.

We always try to resolve complaints immediately upon first becoming aware of them. However, sometimes this is not possible or the solution offered is not to the customer's satisfaction. In these cases, we recommend the following steps:

What happens if I am dissatisfied with Qred Bank's response to my complaint?

Are you not satisfied with the response you received from Qred Bank? If so, we encourage you to file a formal complaint with Qred Bank's complaints officer using this form. The complaint officer will then conduct a thorough review of the matter in an impartial manner and make a new assessment.

Please note that your written request for reconsideration of the complaint must contain full information about the case. For example, the complaints officer must know why you are not satisfied, what happened during your previous contacts with us and what desired solution you have in mind.

You will receive a reply as soon as a final decision has been taken (no later than 15 working days after the submission of your formal complaint). We will contact you if we are unable to resolve the matter within this timeframe, so that we can inform you of the reason for the delay and how we will proceed with your complaint.

Please note that our complaints officer only reviews cases that have already been handled by Qred Bank customer service. Is this the first time you wish to report a complaint? If so, we ask that you contact our customer service department at support@qred.be.

Complaints are handled in accordance with guidelines from the PSD2 and the Swedish Financial Supervisory Authority.

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