Feedback and complaints

I have some feedback and ideas on how you could improve your service.

Qred is always striving to improve our services and products, so we really appreciate feedback from our customers. Would you like to share with us how you experience our service? Then you can contact us via e-mail support@qred.be or phone number 02 588 09 83. Your feedback will then be evaluated and used by the team responsible for the service and/or product in question.

I am dissatisfied – How can I make a complaint?

If you are dissatisfied, please contact Qred’s customer service in the first instance using the contact detail above to give us the chance to resolve any problems or misunderstandings that have arise. We aim to deal with all complaints promptly, effectively and in a positive manner. We will also ensure that the concerns you raised with us are also used as an opportunity to improve our products and services

We always try to resolve complaints immediately upon first becoming aware of them. However, sometimes this is not possible or the solution offered is not to the customer's satisfaction. In these cases, we recommend the following steps:

What happens if I am dissatisfied with Qred's response to my complaint?

Are you not satisfied with the response you received from Qred? Then we advise you to submit a formal complaint to the Qred complaints officer using this form. The complaints officer will then take an impartial look at the case and make a new assessment.

Please note that your written request for reconsideration of the complaint must contain full information about the case. For example, the complaints officer must know why you are not satisfied, what happened during your previous contacts with us and what desired solution you have in mind.

You will receive a reply as soon as a final decision has been taken (no later than 15 working days after the submission of your formal complaint). We will contact you if we are unable to resolve the matter within this timeframe, so that we can inform you of the reason for the delay and how we will proceed with your complaint.

Please note that our complaints officer will only assess cases that have already been dealt with by Qred's customer service. Is this the first time you wish to report a complaint? Then we ask you to contact our customer service at support@qred.be.

Complaints are handled in accordance with guidelines from the PSD2 and the Swedish Financial Supervisory Authority.

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